Professional Profile
More than two decades of experience across clinical laboratory operations, laboratory technology, LIS interfacing, middleware, automation, IVD systems, and global technical support.
My career combines practical clinical laboratory experience with progressively deeper expertise in laboratory IT, middleware, automation, implementation, and technical leadership. This combination allows me to understand a laboratory from both sides: the clinical workflow and the technology that enables it.
Currently serving as a Global Staff Service Engineer, Informatics, with responsibility spanning IT networks, LIS interfacing, IVD middleware, automation software, Instrument Manager, system configuration, implementation, post-live support, project leadership, and global customer engagement.
Career Impact
Career Evolution
Clinical Laboratory
Built hands-on expertise across chemistry, hematology, urinalysis, serology, blood bank and specialized testing.
Laboratory Leadership
Progressed to Lead Medical Laboratory Technologist and Laboratory Supervisor responsibilities.
Laboratory IT & Integration
Moved into LIS interfacing, Instrument Manager middleware, HL7/ASTM, laboratory IT and complex automation implementations.
Global Informatics
Advanced to global technical SME, third-level support, implementation leadership and customer-facing informatics engineering.
Professional Experience
QuidelOrtho
- Serve as a subject matter expert for IT networks, LIS interfacing, IVD middleware and automation software applications.
- Provide third-level technical support and develop tools and documentation for the CTS organization, including Data Middleware support and training development.
- Apply detailed understanding of laboratory workflows to recommend solutions that maximize utilization of product capabilities and meet customer requirements.
- Serve as a subject matter expert for Instrument Manager Middleware, including automation track hardware and software, analyzer operation, system configuration and integration of systems within the clinical laboratory environment.
- Balance agreed project scope, global support strategy, business requirements, profitability and supportability.
- Lead project teams, assign tasks, monitor completion and report overall project progress.
- Perform on-site testing, training, system configuration and post-live support through final result reporting and project closure.
- Act as a key interface among Business Field teams, the Global Lab Automation Implementation Team, regional organizations and customers, serving as a voice of the customer.
- Collaborate with sales to support business objectives and market penetration while maintaining implementation scope and supportability.
- Supported 100+ customers globally and 200+ diagnostic instruments and systems.
- Supported 100+ implementations and system upgrades across customer environments.
- Helped increase in-house supportability from approximately 20% to 90%, strengthening internal technical capability.
Ortho Clinical Diagnostics
- Served in a laboratory automation specialist role with a high level of expertise for new and complex implementations.
- Acted as a subject matter expert for IT networks, LIS interfacing, IVD middleware and automation software applications.
- Analyzed laboratory workflows and made recommendations to maximize product utilization and meet customer needs.
BioReference Laboratories
- Served as a technical liaison between laboratory operations and the Information Technology department.
- Interfaced laboratory equipment with the laboratory information system and configured and maintained Data Innovations Instrument Manager Middleware servers.
- Developed configuration rules required to support laboratory workflows.
- Applied HL7 and ASTM standards to laboratory interfaces and provided second-level support for interface-related issues.
- Managed interfacing projects with emphasis on quality, responsiveness and laboratory requirements.
- Analyzed laboratory processes and procedures, trained users on IT systems, prepared operational reports, submitted enhancement requests and wrote SOPs.
Best Care Laboratory
- Performed chemical and microscopic testing and approved serological testing to support diagnosis and treatment.
- Supervised and trained laboratory staff, planned workload distribution and schedules, and participated in service planning.
- Evaluated quality control and quality assurance statistics and modified manuals as needed.
- Developed laboratory budgets, controlled laboratory costs, supervised supply purchasing and maintained equipment inventory.
- Enforced safety procedures and maintained compliance with CLIA, OSHA, safety and risk-management requirements.
Lead Medical Laboratory Technologist
- Worked in Clinical Hematology, receiving and preparing blood samples and performing computer-aided and manual analysis.
- Reviewed hematology findings, identified abnormalities and determined requirements for further analysis.
- Evaluated laboratory quality control and maintained compliance with CAP, CLIA, OSHA, safety and risk-management guidelines.
- Provided on-the-job training for new staff and maintained laboratory records and documentation.
- Monitored laboratory equipment and responded to continuous monitoring alarms according to SOP criteria.
- Worked with Sysmex XE-2100, XE-5000, XN 1000, CELLAVISION DM-96, Sysmex WAM, Sysmex CA7000, STARRSED III, ALIFAX TEST1, Siemens CLINITEK AUWI and Beckman Coulter IRIS iQ200.
Fresenius Medical Care
- Performed blood sample preparation, analysis, result review and hematological assessment.
- Evaluated quality control using standard laboratory controls and maintained CAP, CLIA, OSHA, safety and risk-management compliance.
- Worked with Siemens Advia 2120i with CentraLink Data Management System, Diagnostica Stago STA-R Evolution and COBAS INTEGRA 800 for HbA1c and TDM testing.
Quest Diagnostics
- Worked in Clinical Toxicology.
- Performed testing for blood lead, aluminum, zinc and magnesium.
- Worked with Thermo Scientific SOLAAR Atomic Absorption Spectrometer and Thermo Fisher Scientific XSeries II ICP-MS.
- Performed serum and urine osmolality testing using Precision Systems Multi-Osmette.
Infinity Clinical Laboratory
- Performed testing across chemistry, hematology, urinalysis and serology.
- Performed routine and special assays on blood and other body-fluid specimens while maintaining test-result validity and quality standards.
- Worked with physicians, pathologists and nursing staff as part of an interdisciplinary clinical team.
- Performed routine testing and corrective maintenance on laboratory equipment and completed quality-control requirements.
- Supported hematology, blood bank, serology, HbA1c and B-thalassemia testing, immunology, endocrinology, allergy and urinalysis.
- Worked with Bio-Rad VARIANT II, Siemens IMMULITE 2000, Bayer CLINITEK ATLAS, iNOVA DSX and Diamedix Mago Plus systems.
Technical Expertise
Analyzer & Laboratory Technology Exposure
Hematology
Sysmex XE-2100, XE-5000, XN 1000, CELLAVISION DM-96, Siemens Advia 2120i.
Coagulation
Sysmex CA7000, Diagnostica Stago STA-R Evolution.
Immunology & Chemistry
COBAS INTEGRA 800, Siemens IMMULITE 2000, Bio-Rad VARIANT II.
Specialized Testing
Thermo Scientific SOLAAR Atomic Absorption Spectrometer, Thermo Fisher XSeries II ICP-MS, Multi-Osmette.
Urinalysis & Body Fluids
Siemens CLINITEK AUWI, Beckman Coulter IRIS iQ200, Bayer CLINITEK ATLAS.
Automation & Data Management
Sysmex WAM, CentraLink Data Management System, Instrument Manager and laboratory automation environments.
Leadership & Delivery
Implementation Leadership
Lead project teams, assign tasks, monitor completion, manage scope and support implementation through testing, training, result reporting and closure.
Customer & Stakeholder Leadership
Communicate technical details across customers, sales, CTS, laboratory specialists, regulatory and business teams, regional organizations and supplier partners.
Supportability
Develop tools, documentation and training resources that strengthen internal technical capability and improve long-term supportability.
Clinical-to-Technical Translation
Translate real laboratory workflows and operational requirements into practical IT, middleware, automation and IVD solutions.
Education & Licenses
Bachelor, Zoology & Chemistry
Faculty of Science · 1998–2002
Clinical Laboratory Technologist
New York State Education Department, Office of the Professions
Credential ID: 014231 · Issued November 2008